Victoria Crown Plaza Hotel, an upper end luxury hotel offering in Lagos, has reopened after shutting its doors for a few months to upgrade its facilities.
The hotel recently took some selected travel journalists on a tour of the upgraded facilities. One of the things that struck about the hotel is the ambience.
Everything about the hotel carries taste of quality, most especially in the choice of paintings and art works that dot every part of the hotel. They give the place a kind of presence one feels in top hotels in advanced countries. The aesthetic of the hotel is urbane and takes works from different parts of the world.
According to the hotel, the upgrade in the area of facilities is in line with its philosophy offering its guests the best. In addition, the hotel, according to the new general manager, Mr. Paul Neville, said there was also a retraining of the hotel staff.
The aim, he said, was to have a crop of staff that would offer the guests personalized services. He said: “We want to move into a higher level. We are retraining for personalized service. We have 49 luxury rooms with 90 staff. In line with the concept of the hotel, it is not busy or noisy. That is why discerning guests come to enjoy our facilities.
He added even though the hotel as it is, offers luxury, there are more in the offing for the guests. He said: “We have more things coming into our hotel. We want to make it as cozy as possible with personalized services. We are trying to do something different from what the other hotels are offering”.
Speaking about himself and what he was bringing to the new hotel, the new GM said: “I want to take the hotel to the next level. We have the products and we have to make people know about these products.
“We are re-establishing an effective team which can serve luxury. We try to be active to make our team deliver luxurious personalized services. That is what we are currently doing.”
VCP Hotel boasts of six categories of rooms: Classic Single, Twin Classic, Executive Suite, Executive Studio, Luxurious Suite and Presidential Suite which occupies the top most floor in its entirety.
Neville said the market potential is huge with his experience in West Africa.
The Sri Lankan general manager also said he has worked for several years in Nigeria and Ghana and is very much familiar with the taste and predilection of local and international hotel guests.
On the cuisines in the hotel, he said the hotel’s Alo Alo Restaurant offers both local and continental dishes with specialized Italian cuisines. It also has the Onyx Bar and Lounge for cocktail and after office bar.
There are also small meeting rooms with conference and the larger Marc Anthony hall that can sit about 500 to 600 theatre style.
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